Privacy Policy

1. Who We Are

This website is operated by Matcha Origin Co., a B2B matcha sourcing and supply brand based in Shenzhen, Guangdong, China. In this policy, “we,” “us” and “our” refer to Matcha Origin Co.

This policy applies to matchaoriginco.com and the interactions described below. It does not govern third-party websites or services that have their own privacy notices.

2. Information We Collect

Information you provide

Depending on how you interact with us, you may provide your name, company name, business email, telephone or messaging contact, country or region, product interests, expected volume, application requirements, delivery information and the content of your inquiry.

If you create an account, request samples, place an order or enter another commercial transaction, we may also process account, billing, shipping, transaction and order-related information. Payment card information may be handled directly by a payment service provider rather than stored by us.

Information collected automatically

Our website and service providers may collect technical information such as IP address, browser and device type, language, referring page, pages viewed, approximate location derived from IP, timestamps, cookie identifiers and security or server logs.

Marketing information

If you subscribe to updates or otherwise ask to receive marketing communications, we process your contact details and subscription preferences. You can unsubscribe using the link in an email or by contacting us.

3. How We Use Information

We use personal information when reasonably necessary to:

• respond to inquiries and recommend products for an intended application;
• coordinate samples, quotations, technical documents, commercial orders and after-sales support;
• create and maintain accounts and process transactions;
• operate, secure, troubleshoot and improve the website;
• measure website performance and understand how visitors use our content;
• send requested updates or permitted marketing communications;
• prevent misuse, fraud and security incidents; and
• meet legal, tax, accounting, regulatory and dispute-resolution obligations.

Our basis for processing depends on the context and applicable law. It may include your consent, steps requested before entering a contract, performance of a contract, compliance with legal obligations, or legitimate business interests that do not override your rights.

4. Cookies and Similar Technologies

We may use essential cookies for site operation, security, account and commerce functions. We may also use analytics, attribution or advertising technologies to understand visits and assess communications or campaigns. These technologies can be provided by third parties and may recognize your browser across visits.

Available controls depend on your location and the tools enabled on the site. You can also manage cookies through your browser. Blocking some essential cookies may prevent parts of the website from functioning correctly.

5. How We Share Information

We may disclose relevant information to service providers and business partners that help us operate the website or fulfil a request, including hosting, website administration, email, customer communications, analytics, advertising, payment, fraud prevention, logistics, professional advisory and manufacturing or supply support providers.

We may also disclose information when required by law, court order or a competent authority; to protect rights, safety and security; or in connection with a proposed or completed business reorganization. We require recipients to handle information for appropriate purposes and subject to applicable safeguards.

6. International Data Transfers

Because we support international B2B inquiries and use service providers that may operate in different countries, personal information may be processed outside your country or region. Where required, we use appropriate contractual, organizational or other safeguards for such transfers.

7. Retention and Security

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including the duration of a commercial relationship and applicable legal, accounting, security and dispute-resolution requirements. Retention periods vary by record type and context.

We use reasonable technical and organizational measures designed to protect personal information. No website, transmission method or storage system can be guaranteed completely secure.

8. Your Choices and Rights

Depending on the law that applies to you, you may have rights to request access to, correction of, deletion of or a copy of your personal information; to object to or restrict certain processing; or to withdraw consent. You may also opt out of marketing communications at any time.

To make a request, contact us using the details below. We may need to verify your identity and may retain limited information when required or permitted by law. You may also have the right to complain to the privacy or data-protection authority in your jurisdiction.

9. Children, Third-Party Links and Changes

Our website is intended for business users and is not directed to children. We do not knowingly seek personal information from children through our commercial inquiry services.

Links to third-party sites are provided for convenience. Their privacy practices are governed by their own notices. We may update this policy as our services or legal requirements change; the date above identifies the latest version.